Senior Customer Support Associate

London, England, United Kingdom · Operations

Description

What’s our story?

Launched in February 2019, Kapten is the new name of Chauffeur Privé - the leading French ride-hailing company established in 2012, currently available in Paris, Lyon, the French Riviera, Lisbon, Porto, Geneva, and now London.

Kapten is the PHV app that takes care of its users throughout their journey by offering an exclusive loyalty program, fair prices fixed before the ride and a responsive and local customer service. It was acquired by Daimler AG in January 2018 and now is a part of Daimler’s and BMW’s mobility joint-venture.

Kapten’s entry to London in May proved to be the largest ride-hailing city launch ever in Europe. It was the most downloaded app in the UK App Store for three consecutive days during the bank holiday weekend.

All of Kapten’s 15,000 driver partners in London have completed TfL’s rigorous licencing process. Kapten is the only platform covering the congestion charge for the drivers for the rest of 2019 and offering additional rewards for plug-in hybrids and electric cars.

Kapten’s everyday low pricing will mean fares are on average 20% cheaper than the competition. Kapten trips in the congestion charge zone will be at least £2 cheaper than Uber, because the American competitor charges congestion and clean-air fees on top of the fare. Kapten operates in TfL zones 1-5.

Today, Kapten is made up of 300+ employees of over 20 nationalities. We’re looking for exceptional talent to join our London team in this exciting journey and help us achieve our goal: becoming the European leader in urban mobility. Read on to get an idea of what our requirements are and what we offer in return.

Deciding to join Kapten might just be your best decision today!


We're building our Customer Support team in London!

Your job? Our customer support team are at the forefront of our operations handling complex questions from our riders and drivers via phone, email and social media channels.

You’ll join our specialist team, dedicated to handling escalated and critical cases. You’ll tailor your approach to each case, taking complete ownership, and working within our policies to deliver a positive outcome for all involved.


What you'll do:

Requirements

Your profile:

Benefits

What you’ll get:

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