Customer Support Associate - London

London, England, United Kingdom · Operations

Description

What’s our story?

We are Kapten (pronounced: kapˈte:n) and we’re the new, disruptive player in the ride-hailing market in London.

Launched as Chauffeur Prive back in 2012, by three ambitious French entrepreneurs, we’ve since become the largest player within the French private hire market and we have also recently rebranded into Kapten.

We’ve grown a lot (we mean a LOT) and we’re still expanding fast. Today, Kapten is made up of 250+ employees of over 15 nationalities, 22 000 driver-partners, and more than 2 million riders.

We operate in Paris, Lyon, French Riviera, Lisbon, Geneva and now in London! Our integration into Free Now - a joint venture between BMW and Daimler AG - allows us to go further with more expansions in Europe planned for 2019.

We’re looking for exceptional talent to join our London team in this exciting journey and help us achieve our goal: becoming the European leader in urban mobility. Read on to get an idea of what our requirements are and what we offer in return.

Deciding to join Kapten might just be your best decision today!


We're building our Customer Support team in London!

Your job? Our customer support team are at the forefront of our operations. You will participate in the development of the customer service of the future & ensure we deliver excellent customer support to our drivers & riders!

Your team? The Ops team in London is split into three main areas: Onboarding, Customer Support and Quality of Service (QoS). You will report to the Operations Manager (Customer Support).

What you'll do:



Requirements

Your profile:

Benefits

What you’ll get:

Apply for this job