Operations Manager - Quality of Service, London

London, England, United Kingdom · Operations


Who we are:

Chauffeur Privé becomes Kapten (pronunciation: kapˈte:n).

Launched in March 2012 by three ambitious engineers, in a few years our service has become a major player within the French ride-hailing market (and the best rated!). Since then, we’ve grown a lot (we mean a LOT). Today, Kapten is made up of 250 employees, 14 nationalities, 22 000 driver-partners, more than 2 million clients, and one ambition : becoming the European leader in urban mobility.

We operate in Paris, Lyon, French Riviera, Lisbon, and soon in Geneva and London. Our recent partnership with Daimler allows us to go even further with further expansion planned for 2019.

To reach our goal, we’re looking for talented profiles. If you think, as we do, that there’s no reason an American should take this spot… come and meet us!

We're building our Operations team in London!

Your job? Your role is to guarantee an excellent quality of service to our users in the London market.

Your team? The Ops team in London will be split into three main areas: Onboarding, Customer Support and Quality of Service (QoS). You will lead the Quality of Service (QoS) team and will report directly into the Director of Operations.

What you'll do:


Your profile:


What you’ll get:

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