Operations Manager - Quality of Service, London

London, England, United Kingdom · Operations

Description

Who we are:

Chauffeur Privé becomes Kapten (pronunciation: kapˈte:n).

Launched in 2012 by three ambitious French entrepreneurs, we are now a major player within the French ride-hailing market and the best-rated app! Our company has grown a lot (we mean a LOT) and we’re still expanding fast. Today, Kapten is made up of 250 employees, 14 nationalities, 22 000 driver-partners, and more than 2 million clients.

We operate in Paris, Lyon, French Riviera, Lisbon, Geneva and soon in London. Our recent partnership with Daimler allows us to go even further with more expansions planned for 2019.

We’re looking for new talents to reach our ambition: becoming the European leader in urban mobility. If you think, as we do, that there’s no reason an American should take this spot… come and meet us!

We're building our Operations team in London!

Your job? Your role is to guarantee an excellent quality of service to our users in the London market.

Your team? The Ops team in London will be split into three main areas: Onboarding, Customer Support and Quality of Service (QoS). You will lead the Quality of Service (QoS) team and will report directly into the Director of Operations.

What you'll do:

Requirements

Your profile:

Benefits

What you’ll get:

Apply for this job